- "This wouldn't have happened if you were with BT."
Told to a customer by engineer when leaving their premises after fixing a fault. - "We seem to have lost that line."
Frames engineer calling myself about an SDSL fault. - "You wouldn't happen to have the frame mapping information for that line would you?"
Asked of myself by the same engineer as previous (frame mapping information would be documentation of where the line is within the telephone exchange). - "This is definitely a line fault."
Engineer to a customer. - "OR-15 fault proved to cp equipment"
Same engineer, same fault, on the BT Wholesale fault report to me.
Monday, 17 March 2008
BT Wholesale Engineer Quotes
Sometimes, I really do wish that I knew what the hell was going on in BT Wholesale/Openreach. Here is a small selection of fun quotes I've gathered from BT Wholesale engineers, either stated to customers of mine, or directly to myself.
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1 comment:
I would be interested in having a direct dialogue with you regarding that issues that you are having with BT. I am looking to compare experiances in working with wholesalers in Australia, New Zealand, Singapore and the UK.
As you appear to have a great understanding of the the BT process, it would be helpful to talk to you.
Thanks,
DG
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