- "This wouldn't have happened if you were with BT."
Told to a customer by engineer when leaving their premises after fixing a fault. - "We seem to have lost that line."
Frames engineer calling myself about an SDSL fault. - "You wouldn't happen to have the frame mapping information for that line would you?"
Asked of myself by the same engineer as previous (frame mapping information would be documentation of where the line is within the telephone exchange). - "This is definitely a line fault."
Engineer to a customer. - "OR-15 fault proved to cp equipment"
Same engineer, same fault, on the BT Wholesale fault report to me.
Monday, 17 March 2008
BT Wholesale Engineer Quotes
Sometimes, I really do wish that I knew what the hell was going on in BT Wholesale/Openreach. Here is a small selection of fun quotes I've gathered from BT Wholesale engineers, either stated to customers of mine, or directly to myself.
Long time, no update....
It's been a while since I updated this thing. No excuses, other than being busy busy busy both in work, and my home life.
I have read a little bit of criticism about this blog, stating that complaints like these should be brought up with Ofcom; that's all well and good, until you've had to deal with the unholy combination that is Ofcom and BT Wholesale.
Ofcom is of course the telecoms watchdog. However as far as watchdogs go, Ofcom are the toothless old mutt with mange that can barely stand up under their own power. The complaints my company makes to Ofcom with regards to BT Wholesale's behavior are done so weekly. But unless you can produce actual hard evidence, they are not interested. Ofcom do not want to hear about long-term observations and conjecture about BT Wholesale's internal workings. If you cannot show Ofcom a definitive "BT Wholesale told us to go fuck ourselves" memo signed by someone in BT Wholesale... they will not listen. Because of BT Wholesale's lack of openness, and ability to ensure you cannot provide any evidence (as all evidence ultimately is provided by BT Wholesale's ordering/fault systems), most Ofcom meetings in my experience end up as a he-said she-said argument.
The purpose of this blog however, was, and still is, to give the general public some idea of just what is going on behind the scenes of your ISP, and why it can be so difficult to get your faulty DSL line working again.
I have read a little bit of criticism about this blog, stating that complaints like these should be brought up with Ofcom; that's all well and good, until you've had to deal with the unholy combination that is Ofcom and BT Wholesale.
Ofcom is of course the telecoms watchdog. However as far as watchdogs go, Ofcom are the toothless old mutt with mange that can barely stand up under their own power. The complaints my company makes to Ofcom with regards to BT Wholesale's behavior are done so weekly. But unless you can produce actual hard evidence, they are not interested. Ofcom do not want to hear about long-term observations and conjecture about BT Wholesale's internal workings. If you cannot show Ofcom a definitive "BT Wholesale told us to go fuck ourselves" memo signed by someone in BT Wholesale... they will not listen. Because of BT Wholesale's lack of openness, and ability to ensure you cannot provide any evidence (as all evidence ultimately is provided by BT Wholesale's ordering/fault systems), most Ofcom meetings in my experience end up as a he-said she-said argument.
The purpose of this blog however, was, and still is, to give the general public some idea of just what is going on behind the scenes of your ISP, and why it can be so difficult to get your faulty DSL line working again.
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